Yes, we are still shipping orders daily during COVID-19. We are taking the necessary safety precautions when handling items and packaging. Regarding package safety and sanitary concerns, the CDC states that chances are low for the virus to spread from packaging that is shipped over a period of days at ambient temperatures. We will be closely monitoring the situation and adjusting our procedures accordingly.
Return and Exchange Policy
All sales are final. We do not allow returns, exchanges, or refunds due to sanitary reasons and the custom, handmade nature of our items.
If you have received a defective item please contact us at firstname.lastname@example.org.
We are not responsible for items that have tarnished due to exposure to water or other liquids. Please read our 'Jewelry Care' page to learn how to keep your jewelry in good condition.
You will receive a shipping confirmation e-mail and tracking number once your order has shipped.
Once items leave our warehouse, the carrier is responsible for lost or damaged packages. We are not able to expedite delivery once the item is in the hands of the carrier as they have full control over the package.
Shipping Rates and Delivery Times
--- Standard via USPS First Class Mail (4-7 Business Days): FREE
--- Standard via USPS First Class Mail (5-12 Business Days): $12.99 Flat Rate
International Shipping (Outside the US)
Please refer to the table below for international shipping rates in USD. All international orders are shipped via UPS Worldwide Expedited service (5-10 Business Days). The customer is responsible for any customs/duties fees required for international orders.
|United Arab Emirates
|All Other Countries||UPS Worldwide Calculated Rate|