Returns & Exchanges

All sales are final. We do not allow returns, exchanges, or refunds due to sanitary reasons and the custom, handmade nature of our items.

If you have received a defective item please contact us at support@shopgeminijewels.com. 

We are not responsible for items that have tarnished due to exposure to water or other liquids. Please read our 'Jewelry Care' page to learn how to keep your jewelry in good condition.

Shipping Policy

All orders are shipped within 1-3 business days. *During the holiday season in November and December, orders may be slightly delayed due to high demand.*

You will receive a shipping confirmation e-mail and tracking number once your order has shipped.

Once items leave our warehouse, the carrier is responsible for lost or damaged packages. We are not able to expedite delivery once the item is in the hands of the carrier as they have full control over the package. 

Please double check your shipping address before ordering as we are not responsible for failed delivery due to incorrect address. If an order is returned back to us due to insufficient address, we will charge a $5.50 reshipment fee to mail it to the correct address. We will not cancel or refund orders that were ordered to the incorrect shipping address at the customer's fault.

For order cancellations - we have a 1 hour grace period for cancellations after you place your order in case you accidentally place an incorrect order. After this grace period, successful cancellation is not guaranteed as we may already be preparing to ship your items. Please email us with an order cancellation request with your order number within the 1 hour grace period.

- Standard via USPS First Class Mail (4-7 Business Days): FREE

Canada Shipping
- Standard via USPS First Class Mail (5-12 Business Days): $12.99 Flat Rate

International Shipping (Outside the US)
Please refer to the table below for international shipping rates in USD. All international orders are shipped via UPS Worldwide Expedited service (5-10 Business Days). The customer is responsible for any customs/duties fees required for international orders.

Country	Shipping Rate
United Arab Emirates Israel Saudi Arabia Qatar Germany Ireland France Italy Netherlands United Kingdom Belgium Luxembourg	$32.50
Singapore Japan South Korea Taiwan Hong Kong	$33.50
New Zealand Philippines Malaysia Indonesia	$36.00
Spain Switzerland Denmark Finland Austria	$37.50
Poland Russia	$45.50
Australia Sweden Norway	$79.00
Brazil	$87.00
All Other Countries	UPS Worldwide Calculated Rate