Shipping & Returns

COVID-19 Update

Yes, we are still shipping orders daily during COVID-19. We are taking the necessary safety precautions when handling items and packaging. Regarding package safety and sanitary concerns, the CDC states that chances are low for the virus to spread from packaging that is shipped over a period of days at ambient temperatures. We will be closely monitoring the situation and adjusting our procedures accordingly.

Return and Exchange Policy

All sales are final. We do not allow returns, exchanges, or refunds due to sanitary reasons and the custom, handmade nature of our items.

If you have received a defective item please contact us at support@shopgeminijewels.com. 

We are not responsible for items that have tarnished due to exposure to water or other liquids. Please read our 'Jewelry Care' page to learn how to keep your jewelry in good condition.

Shipping Policy   

All orders are shipped within 1-2 business days.

You will receive a shipping confirmation e-mail and tracking number once your order has shipped.


Once items leave our warehouse, the carrier is responsible for lost or damaged packages. We are not able to expedite delivery once the item is in the hands of the carrier as they have full control over the package. 

    Shipping Rates and Delivery Times

    Domestic Shipping (Within the US)

    --- Standard via USPS First Class Mail (4-7 Business Days): FREE

      Canada Shipping
      --- Standard via USPS First Class Mail (5-12 Business Days): $12.99 Flat Rate

        International Shipping (Outside the US)
        Please refer to the table below for international shipping rates in USD. All international orders are shipped via UPS Worldwide Expedited service (5-10 Business Days). The customer is responsible for any customs/duties fees required for international orders.

         Country Shipping Rate
        United Arab Emirates
        Israel
        Saudi Arabia
        Qatar
        Germany
        Ireland
        France
        Italy
        Netherlands
        United Kingdom
        Belgium
        Luxembourg
        $32.50
        Singapore
        Japan
        South Korea
        Taiwan
        Hong Kong
        $33.50
        New Zealand
        Philippines
        Malaysia
        Indonesia
        $36.00
        Spain
        Switzerland
        Denmark
        Finland
        Austria
        $37.50
        Poland
        Russia
        $45.50
        Australia
        Sweden
        Norway
        $79.00
        Brazil $87.00
        All Other Countries UPS Worldwide Calculated Rate